SHIPPING AND RETURN POLICY
SHIPPING METHODS AND PRICING
We are based in Toronto, Ontario and ship to all parts of Canada and USA.
Shipping rates, based upon your delivery location, will be calculated and displayed at checkout.
All orders are processed within 1-5 business days. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number.
We offer variety of shipment options (before applicable taxes and coupons) Unless stated otherwise.
- Free Standard shipping on orders over CAD $100 within Canada and USA (2-8 Business days)
- other shipment methods available at checkout
Although rare, delivery delays may occur due to weather conditions, carrier’s error or other unforeseen factors beyond our control. We do not deliver to Post Office Boxes. (P.O.Box)
RETURN / REFUND POLICY
we are committed to offering the highest quality products accompanied by the highest quality customer service. We understand that sometimes things don’t work out. We would be happy to accept your return. Please make sure your item(s) meet the criteria below. No exceptions.
We have a 30-day return policy, which means we need to receive the item(s) back within 30 days of the purchase date.
TO be eligible for a return, your item must be in the same condition that you received it, unworn or unused, scent free, with tags still attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@milenaboo.com . If your return is accepted, we will send you instructions on where to send the package. You can then send the item(s) back however you prefer. We do not cover shipping costs or offer return labels. Items sent back to us without first requesting a return will not be accepted and you will be responsible for return postage. We recommend that all returns be sent with a traceable carrier such as Canada Post, UPS or Canpar. Keep the return tracking number for the package you are returning, to ensure that the package has been delivered back to our warehouse. Shipping costs are non-refundable.
You can always contact us for any return question at sales@milenaboo.com
Refund Confirmation
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days. Please allow 5-10 business days for the refund to appear on your credit card bill.
Holliday return policy:
Make your holiday joyful with every purchase from Milena Boo. Any item purchase between Nov19th – Dec24th can be exchanged for different item up until Jan 13th.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final Sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not hold items for returns or exchanges. When shipping an item for an exchange, we recommend sending it back with a tracking number. We cannot guarantee that we will receive your returned item and we are not responsible for lost merchandise. Shipping costs are non-refundable.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you receive a damaged or defective item in your order, please reach out to our Customer Support at sales@milenaboo.com and include a photo of the item. We will do our best to replace the item if it is still
About Us
Milena Boo is a Canadian sustainable Brand established in Toronto Ontario 2021 by woman for women
Our Mission:
provide sustainable Premium Bamboo sleepwear and loungewear that are designed by heart to make your nights soft, comfortable and elegant . Our fashionable, Chic and comfy styles fit all different ages and tastes, and meet the needs of different skin types with our eco- friendly, high-quality bamboo ultra-soft fabric and our premium detailed craftsmanship.
To all of the woman out there. Take care of yourself the way it deserves and let your inner beauty shine. Love the person who you are and be only you. keep spreading your love and care but don’t forget your dreams still waiting for you”
Romy.
Founder and Creative Director of Milena Boo.
At the beginning of our friendship, let me tell you more about myself. I’m a wife, a mom of three adorable boys , an entrepreneur and the designer of Milena BOO timeless styles. I am an ambitious and Passionate person, like trying new things and discovering new places. I love fashion, Music, dancing and meeting new people. My happiness is being surrounded by my family and friends. Milena Boo is a blend of my passion for designing clothes and my love to the eco-friendly ultra-soft bamboo fabric. After a long personal experience starting with my son who suffered from severe eczema for years to my sensitive and dry skin, pregnancy body temperature changes and later on the hot flashes and sweating that worsen at night. I tried all different types of fabrics to find my kids and myself the most one that is ultra-soft, breathable and absorb moisture, till I fall in love with the bamboo viscose that not only helps in treating the skin the way it deserves but also its nature and how sustainable and ecofriendly it is. I believe that Every woman is a unique beauty, and she has to feel and look her finest all time. And I hope with Milena BOO collection you will look Chic and feel soft and delicate even while you are sleeping or lounging around.
Let us tell you more why to adore Bamboo fabric?
- Naturally Soft
Bamboo fabric is softer than the softest cotton, and it has natural sheen like cashmere or silk.
- Breathable, Absorb Moisture and thermal Regulating
Bamboo fibers are great at absorbing moisture and pulling it away from the skin for faster evaporation. Also, it is naturally thermoregulating which means that it is great in any season, keeping you cool in the heat, and warm in the cold.
- Allergy Reduced
Bamboo’s naturally smooth fiber and non-irritating to the skin and it is well- suited for sensitive skin.
- Anti-bacterial and odor resistant
Bamboo fabric contains a naturally occurring odor resistant and anti-microbial agent that prevents bacterial from cultivating on it.
- UV protection
Bamboo naturally provides added protection against the sun’s harmful UV rays.
- Bamboo fabric is sustainable and environmentally friendly
Bamboo is requiring much less water than alternative plant fibers and relying on little to no chemicals due to its natural pest resistance and antibacterial properties. It is a woody grass that rarely require replanting and it grows extremely fast, this makes it highly renewable.
- We are Socially responsible
All our night wears are made of bamboo fabric that is sustainable and environmentally friendly and our packaging is made of paper materials that is ecofriendly and recyclable.
- Our Bamboo viscose fabric care
Machine wash Cold, gentle cycle. Don’t bleach or tumble dry. lay flat to dry. Delicate steam iron if desired. for best result wash separately. To minimize Pilling which is common wash all items inside out, and flat to dry. wash separately from heavier fabric like wool or denim.
SHIPPING AND RETURN POLICY
SHIPPING METHODS AND PRICING
We are based in Toronto, Ontario and ship to all parts of Canada and USA.
Shipping rates, based upon your delivery location, will be calculated and displayed at checkout.
All orders are processed within 1-5 business days. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number.
We offer variety of shipment options (before applicable taxes and coupons) Unless stated otherwise.
- Free Standard shipping on orders over CAD $100 within Canada and USA
- other shipment methods available at checkout
Although rare, delivery delays may occur due to weather conditions, carrier’s error or other unforeseen factors beyond our control. We do not deliver to Post Office Boxes. (P.O.Box)
RETURN / REFUND POLICY
we are committed to offering the highest quality products accompanied by the highest quality customer service. We understand that sometimes things don’t work out. We would be happy to accept your return. Please make sure your item(s) meet the criteria below. No exceptions.
We have a 30-day return policy, which means we need to receive the item(s) back within 30 days of the purchase date.
Holliday return policy:
Make your holiday joyful with every purchase from Milena Boo. Any item purchase between Nov19th – Dec24th can be exchanged for different item up until Jan 13th.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, scent free, with tags still attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@milenboo.com . If your return is accepted, we will send you instructions on where to send the package. You can then send the item(s) back however you prefer. We do not cover shipping costs or offer return labels. Items sent back to us without first requesting a return will not be accepted and you will be responsible for return postage. We recommend that all returns be sent with a traceable carrier such as Canada Post, UPS or Canpar. Keep the return tracking number for the package you are returning, to ensure that the package has been delivered back to our warehouse
You can always contact us for any return question at sales@milenboo.com
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final Sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not hold items for returns or exchanges.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you receive a damaged or defective item in your order, please reach out to our Customer Support at sales@milenaboo.com and include a photo of the item. We will do our best to replace the item if it is still